Burbank Group of Companies,Victoria,Australia

Privacy Policy

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Privacy Policy

The Burbank Group of companies ("Burbank") recognises the importance of your privacy and treats personal information provided to us with respect and integrity. We comply with the National Privacy Principles contained in the Privacy Act 1988. Please read the following policy to understand how Burbank deals with the personal information that it collects about you.

This privacy policy covers all the entities within the Burbank Group, being the operating entities which are listed at www.burbankgroup.com.au

Collection of personal information

Burbank regularly handles and transfers "personal information" (being information which is capable of identifying an individual) between Burbank group of companies. Burbank collects personal information from a wide variety of sources including our website, during telephone calls and directly from customers. The type of personal information that we collect from you will depend upon what dealings you may have with us.

At the time personal information is collected or as soon as practicable thereafter, we will advise you of the legal and other consequences of you not providing the information (if any) unless any of the consequences are obvious in the circumstances.

Sharing personal information with other organisations

We sometimes share personal information within Burbank with external organisations. The types of organisations to whom we may disclose personal information include our service providers who assist us in providing our products and services such as organisations who provide archival, auditing, professional advisory, debt collection, banking, marketing, advertising, mailhouse, delivery, recruitment, call centre, technology, research, credit agencies, utility and security services. Burbank requires these organisations to agree to Burbank's Privacy Policy and to strict conditions governing how this information may be used.

Use of personal data

In general, our policy is to only use your information for the purpose for which was either specified or reasonably apparent at the time when the information was collected. We may also use the information collected for any other related purpose for which you may reasonably expect it to be used. Some of the purposes for which we commonly use your information are as follows:

to assist in providing our products to you;
to assist with any calls that you make to us;
to communicate promotional offers and special events; and
for our internal administrative, marketing, planning, product development and research requirements.

Purposes for handling personal information

We will take reasonable steps to ensure that you are aware of the purposes for which we handle that personal data, except where our collection or disclosure of the personal information is required by law. Personal information should only be handled for purposes notified or obvious to you, and only subsequently used or further communicated where not incompatible with these purposes.

Access and updating personal data

You are welcome to request access to any personal information held about you by Burbank. To obtain this information please contact our Privacy Officer using the contact details set out below. Where we do not agree to provide you with details of personal information, we will give you reasons why. Personal information should be accurate and, where necessary, kept up to date. Please contact our Privacy Officer to notify us of any changes to your personal information.

Privacy concerns or complaints

If you have any queries or concerns about your personal information, or if you would like to make a complaint, please contact our Privacy Officer for assistance. We will take all reasonable security measures to protect your personal information. Burbank has physical, electronic and procedural safeguards to protect personal information stored in both electronic and hard copy form. Data stored electronically is protected by both internal and external firewalls and access to electronic records is limited by passwords to authorised personnel only.

Contact details

Please contact our Privacy Officer using the details set out below if you wish to:

ask any questions or provide feedback about this Privacy Policy;
request more information about how Burbank manages personal data;
make a request for access to any personal information that we may hold about you; or
make a complaint about the way in which we have handled your personal data.

Any information that we provide in response may be limited to the extent permitted by any applicable law.

E-mail:: privacy@burbank.com.au
Phone:: 03 9328 0333
Fax:: +61 3 9328 0222
Mail:: Privacy Officer
Burbank Group Burbank Business Park, Aberdeen Road, Altona Vic 3018 AUSTRALIA

Changes in the future

This policy represents our Privacy Policy as at 1st January, 2006.

References to Burbank are to Burbank Australia Pty. Ltd (ABN 91 007 099 872) which has issued this policy. This policy is also adopted by all Burbank subsidiaries and associated companies which are subject to the Act.

Burbank reserves the right to change this policy at any time. We will notify you of any changes by posting an update version of the policy on our website at www.burbank.com.au